If you are unhappy about any aspect of our service, please contact your usual Clark Holt contact and they will do their best to resolve any problems. If after speaking to them you are still dissatisfied, you are welcome to speak to our Senior Partner, Jeremy Holt. Clark Holt Limited also has a formal complaints procedure, a copy of which is available on request. At the conclusion of this procedure if your complaint remains unresolved, you may contact the Legal Ombudsman at: PO Box 6806, Wolverhampton, WV1 9WJ – email: – Telephone: 0300 555 0333.
We have 8 weeks to try to resolve your complaint under our internal complaints handling procedure. After that time, you have 6 months from the date when you receive your final written response from us or alternatively 12 months from when the problem occurred (or from when you should have become aware of the problem) to refer your complaint to the Legal Ombudsman. After this time, the Legal Ombudsman may not be able to deal with your complaint. For further information, please contact the Legal Ombudsman direct or refer to: www.legalombudsman.org.uk.
If you are a consumer and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. That is at http://ec.europa.eu/odr.
Any barrister, patent agent, trade mark attorney or other professional we instruct on your behalf should have their own complaints process. If you are not happy with the service provided by such professional, you can complain to them direct. However, please let us know about this. We can tell you how to make a complaint, if the relevant professional has not given you the information themselves.